Banpresto EXQ Sword Art Online the Movie: Alicization Bath Towel Prize Figure

When you receive the product, please be sure to record an unboxing video and sign for it in person. If the outer packaging is severely damaged during transportation, please report it to customer service immediately. We use bubble wrap and five layers of cardboard boxes for protection as much as possible during shipping; please understand the rough handling that can occur during international shipping. Due to the special nature of the model figure industry, once the product is opened, it affects resale and therefore cannot be returned or exchanged.

Model figures are handmade products, assembled and painted manually. It's inevitable that there will be some imperfections such as paint chipping, scratches, marks, color differences, uneven painting, and loose joints. We will provide feedback to the manufacturer on your behalf, but it is highly likely that the manufacturer will reject the after-sales service request. Thank you for your understanding.