Правила за извършване на доставка

Last Updated: July 2025

Thank you for shopping with GameloopX! We aim to deliver your retro gaming experience as quickly and securely as possible. Please review our shipping policy below.

Once an order is placed, it will take some time before it is delivered

Please note that products in our store may be designated as "European Version," "Licensed Version," or "Japanese Version." "Chinese Version" Non-Japanese retail editions—including European, Hong Kong, US, and Asia-Pacific versions—are all classified as "Licensed Version"
Japanese Version: The edition sold exclusively within Japan.
Licensed Version: The edition officially sold in countries outside of Japan.
Fundamentally, there is no difference between the two. The only potential distinction is that the Japanese version may occasionally include an outer shipping carton (brown shipper box), whereas the Licensed Version typically does not.

Chiese Version Short for CN Version more like price is cheap but the material and craftsmanship are the same as the original film

🚚 Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday) after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you will receive a tracking number via email.
GK models are typically quite large and heavy; consequently, these types of prototype models can generally only be shipped via sea freight, as air freight is not a viable option.

🌍 Shipping Locations

We ship to most countries worldwide, including the United States, Canada, Europe, Australia, and Southeast Asia.

Shipping is fulfilled from:
📍 UNIT 89, 3/F YAU LEE CENTRE, 45 HOI YUEN ROAD, Kwun Tong, Kowloon, Hong Kong SAR

Some high-demand items may be shipped from our Factory warehouse or partner distribution centers.

📦 Estimated Delivery Times

Region	Estimated Delivery Time
Asia	5 – 10 business days
Australia & NZ	7 – 12 business days
North America	8 – 15 business days
Europe	8 – 18 business days
Rest of World	10 – 20 business days

⏳ Delivery times may vary depending on your country, customs clearance, and local carrier operations.

Note: COVID-19, customs, and holidays may cause delays.

✈️ Shipping Methods

We use reliable carriers such as 4PX, YunExpress, SF Express, DHL eCommerce, or other regional logistics providers based on your location and product type.

🧾 Customs, Duties & Import Taxes

International orders may be subject to import duties, VAT, or customs fees depending on your country’s regulations.
These charges are not included in the product price or shipping cost and are the buyer’s responsibility.

Please contact your local customs office for more information if needed.

📮 Shipping Issues & Delays

We are not responsible for delays caused by:

Customs clearance or inspection
Natural disasters, pandemics, or strikes
Incomplete or incorrect shipping address submitted by the customer

If your package is significantly delayed (more than 30 days from shipment), please contact our support team for assistance.

❌ Undeliverable Packages

If a package is returned to us due to incorrect address, refused delivery, or failure to collect, we can reship the item (shipping fees apply) or issue a refund minus original shipping charges.