HT Hot Toys MK4 (Mark 4) 1/6 Scale – Gray Version (2011 Convention Exclusive) – MMS153 – Non-Diecast

Upon receiving your shipment, please ensure that you record an unboxing video and sign for the package in person. If the outer packaging sustains severe damage during transit, please contact our customer service team immediately. We take every precaution during shipping—utilizing bubble wrap and sturdy five-layer cardboard boxes—but we ask for your understanding regarding the rough handling that packages may occasionally encounter during international shipping. Due to the specialized nature of the collectible figure industry, once a product has been unsealed, its resale value is compromised; therefore, we are unable to accept returns or exchanges.

After-Sales Service
We regret that we cannot provide after-sales support for damages caused by buyer mishandling or accidental breakage. Our store's after-sales service is limited to the support provided by the original manufacturer or distributor. However, as collectible figures are handmade items—involving manual assembly and painting—they are occasionally subject to minor manufacturing imperfections (often referred to as "quality lottery" issues), such as paint chips, scuffs, scratches, color discrepancies, uneven paint application, or loose joints. While we are happy to act on your behalf to submit feedback to the manufacturer regarding such issues, please understand that there is a high probability that the manufacturer will decline to provide after-sales support for these minor flaws. We appreciate your understanding in this matter.