Freeing figma SP-094: KOF (The King of Fighters) — Kyo Kusanagi (Articulated Action Figure)

Upon receiving your shipment, please ensure that you record an unboxing video and sign for the package in person. If the outer packaging sustains severe damage during transit, please contact our customer service team immediately. We take every precaution during shipping—including the use of bubble wrap and sturdy five-layer cardboard boxes—to protect your item; however, we ask for your understanding regarding the potential for rough handling during international shipping. Due to the unique nature of the collectible figure industry, once a product has been unsealed, its resale value is compromised; therefore, we are unable to accept returns or exchanges.

Collectible figures are handmade items involving manual assembly and painting. Consequently, minor imperfections—such as paint chips, scuffs, scratches, color variations, uneven paint application, or loose joints—are occasionally unavoidable. While we are happy to forward your feedback to the manufacturer on your behalf, please understand that requests for after-sales support regarding such minor flaws are frequently rejected by the manufacturer. We appreciate your understanding in this matter.