Banpresto EXQ Sword Art Online Leafa Swimsuit/Sitting Prize Figure

When you receive the item, please be sure to record an unboxing video and sign for it in person. If the outer packaging is severely damaged during transportation, please report it to customer service immediately. We use bubble wrap and five layers of cardboard boxes for protection during shipping; please understand the rough handling that can occur during international shipping. Due to the nature of the model figure industry, once the product is opened, it affects resale and therefore returns and exchanges are not possible.

Model figures are handmade products, assembled and painted manually. It's inevitable that there will be some imperfections such as paint chips, scratches, marks, color differences, uneven painting, and loose joints. We will provide feedback to the manufacturer on your behalf, but it is highly likely that the manufacturer will reject the after-sales service request. Thank you for your understanding.