Pre-sales Hot Toys HT Terminator T2/T1 1:4 Arnold T-800 Metal Endoskeleton (Die-cast/Electroplated) VIP Edition QS002

Upon receiving your order, please ensure that you record an unboxing video and sign for the package in person. If the outer packaging sustains severe damage during transit, please report it to customer service immediately. We take every precaution during shipping—including the use of bubble wrap and sturdy five-layer cardboard boxes—to protect your item; however, we ask for your understanding regarding the potential for rough handling that can occur during international shipping. Due to the specialized nature of the collectible figure industry, once a product has been unsealed, its resale value is compromised; therefore, we are unable to accept returns or exchanges.

After-Sales Service
Please note that we cannot provide after-sales support for damages caused by buyer mishandling or accidental breakage. Our after-sales service is limited to the support provided by the original manufacturer or distributor. However, as collectible figures are handmade items—involving manual assembly and painting—they may occasionally exhibit minor imperfections such as paint chips, scratches, scuffs, color variations, uneven paint application, or loose joints (often referred to as "manufacturing lottery" defects). While we are happy to forward your feedback to the manufacturer on your behalf, please understand that such claims are frequently rejected by the manufacturer; we appreciate your understanding in this matter.