GSC POP UP PARADE: hololive SP — Towa Tokoyami Figure

Upon receiving your shipment, please ensure that you record an unboxing video and sign for the package in person. If the outer packaging sustains severe damage during transit, please contact our customer service team immediately. We take every precaution during shipping—including the use of bubble wrap and sturdy five-layer cardboard boxes—to protect your item; however, we ask for your understanding regarding the potential for rough handling inherent in international shipping. Due to the specialized nature of the figure and model industry, once a product has been unsealed, its resale value is compromised; therefore, we are unable to accept returns or exchanges.

Figures and models are handcrafted items involving manual assembly and painting. Consequently, minor imperfections—such as paint chips, scuffs, scratches, color discrepancies, uneven paint application, or loose joints—are occasionally unavoidable. While we are happy to forward your feedback regarding such issues to the manufacturer on your behalf, please be aware that after-sales service claims of this nature are frequently rejected by the manufacturer. We appreciate your understanding in this matter.