GSC POP UP PARADE: BanG Dream! — Kokoro Tsurumaki Figure

Upon receiving your shipment, please ensure that you record an unboxing video and sign for the package in person. If the outer packaging sustains severe damage during transit, please contact our customer service team immediately. We take every precaution during shipping—including the extensive use of bubble wrap and sturdy five-layer cardboard boxes—to protect your item; however, we ask for your understanding regarding the potential for rough handling that can occur during international shipping. Due to the unique nature of the collectible figure industry, opening the product packaging renders the item ineligible for resale; therefore, we are unable to accept returns or exchanges once the package has been opened.

Collectible figures are handcrafted items involving manual assembly and painting. Consequently, they may occasionally exhibit minor imperfections—such as paint chips, scuffs, scratches, color discrepancies, uneven paint application, or loose joints—which are sometimes referred to as "manufacturing lottery" defects. While we are happy to submit feedback to the manufacturer on your behalf, please be aware that such after-sales claims are frequently rejected by the manufacturer; we appreciate your understanding in this matter.